If you run a small business, you need a simple and easy to use CRM system. We all know that small businesses are constrained by a lack of resource and time. The last thing you need is further demand on your precious time by having to manage a complicated CRM system that doesn’t mesh with your business. A CRM system that actually supports and enhances the way you do business will save you a significant amount of time and money.

Varying forms of contact management have always been part of the sales process of businesses both big and small . All companies have some system or other whether it’s paper based, a mash of different applications or a dedicated database. CRM takes contact management to a new level, integrating contacts, shared calendars, workflows, sales and financial information into a single repository.

Products such as DIMENSION CRM have all of the essential functionality that a small to medium business needs from a CRM system in a clean and easy to use interface. They have purposely stripped out the complicated features and inflexible processes that only very large businesses tend to use.

A basic CRM should contain:  

·         Single address book for all users

·         Integration of your product range into the CRM

·         Calendar with inbuilt reminder system

·         Integration of your invoicing system, support tickets, emails and contacts onto a single interface.

·         Ease of data movement – both in terms of input and output

·         No hassle installation and maintenance – a valuable feature of a web based CRM solution

·         Manages you sales pipeline and leads