In an over competitive world, the only way to beat the competition and economic downturns is to build longer lasting relationships with your customers. To do that, you need to first, know your customer.
Beyond contact management
Be a relationship champion
360 Degree view of your customers
Track sales data visually in real time
Be wherever your customers are
Identify new opportunities
It's no secret that retaining existing customers is 85% more cost effective than constantly having to acquire new ones. While the common approach by most businesses is to spend more in marketing and acquire more customers every day, little or no attention is paid to retaining and growing customers to increase their life-time value and generate more referrals.
In the social-media inspired marketplace where all power belongs to the people, brand decisions are driven by recommendations. Recommendations are driven by engagement and engagement can only be driven by relationships. Dimension CRM is a cloud based CRM solution designed to help smart businesses build relationships, create engagement and ultimately drive brand loyalty and a profitable bottom line.
Besides being inadequate for managing customer relationships, spreadsheets are notorious for causing a company to maintain several individual spreadsheets to maintain their customer base. It's time to centralize your customers in one place so you can manage customer relationships more efficiently.
If you have a team of sales people, you'll be all too familiar with the challenges around managing sales targets, proposals, quotes and pipeline across each of your sales representatives. With Dimension CRM, managing sales teams is easy and our highly visual sales dashboards serve as a great tool for motivating sales teams.
A good CRM solution requires time to integrate within the company's ecosystem and culture and a good CRM company is one that assists its customer not only in helping them learn how to use the software, but also provides ongoing support, implementation and consulting services to ensure long term success.
Being a cloud based solution, Dimension CRM offers true flexibility in terms of how you work, where you work and when you work.
While our focus remains on developing scalable cloud solutions, our emphasis continues to be in making sure we have water-tight security.
Flexibility & transparency often comes at a price. But with Dimension CRM, it does not have to be that way. Manage user permissions & define who sees what to protect your data.
Creating loyal customers should be an important part of your business’ strategy and can help increase profitability. An effective customer relationship management (CRM) system can help you collect and analyse data about customers. CRM best practices are being used successfully by a variety of companies to acquire, retain and develop new customers.Download Whitepaper