HOME
TOUR
FEATURES
VANILLA PLANS
PRO PLANS
BLOG
SUPPORT
 Login

Dimension CRM Support


Contact Management
Library & Knowledgebase
Emails
Calendar
General Settings
Customer Service Management
Google Apps
Help/Support
Developer Talk
Files
Sales Force Automation
 

Dimension CRM FAQs

How can I produce a link to my customer service area on my website?
Who can reopen a customer service request previously closed by someone?
How do you escalate a support request within Dimension CRM?
Can I transfer a case to another team member?
Can I brand emails that are sent to notify customers about case status changes?
Can customers go to a part of my website to post a new customer service request?
Do I pay extra for accessing the customer service module?
How can I make sure customer emails requesting support are automatically converted into cases?
Can I use Dimension CRM as a help desk system to manage customer service requestes?

Building Relationships Is Meant To Be Simple

Dimension CRM on its own is a powerful application for the small business owner. However, when coupled with some of our other products (below), Dimension CRM can provide a level of efficiency and visibility that is second to none.

Dimension CRM

Maxmail is a powerful email marketing, sms marketing and online survey software developed by the same team that built Dimension CRM

Maxmail and Dimension CRM have a seamless integration that allows businesses to leverage from both tools at the same time.

For example: Within Dimension CRM you can see the number of campaigns sent to any of your contacts, how many times they've opened the campaign, clicked on links, opted out and lots more.

More about Maxmail
Comet SEO
 

Comet SEO is a search engine optimization tool we built during our 12 hour hackathon back in September 2010.

Its sole purpose is to simplify search enine performance measurement for small business owners and website marketers.

 
Filo HQ
 

Filo HQ is an online file sharing service that makes it simple for small businesses to share files within their teams from anywhere, anytime using any device; PC, Mac or a Smartphone.

Filo is also very powerful as an online backup solution that automatically backs up all your data onto our cloud servers instantly.

   
Contact Us    Terms of Service
   
© Optimizer HQ 2003 - 2010. All Rights Reserved
The Maxmail Logo and The X Symbol are registered Trademarks owned by Optimizer HQ
Maxmail, An Optimizer HQ Innovation.		 Genesis Interactive