|
|
Build Relationships & Serve Customers |
1 |
 |
Versatile Case Management Tool
Whether you are the IT Manager, Customer Service Manager, Quality Control Officer or like most small businesses, All-in-one, this toolis a great way to ensure all customer enquiries and support requests are being managed in a timely fashion. |
2 |
Efficient Escalation Process
Involve anyone from within your team as and when you need to get quick responses on questions asked by your customers. You can even escalate requests from one department to another or from one level (e.g. low priority) to another (e.g. high priority) |
 |
3 |
 |
Keep Customers Informed
Most customers don't have an issue with having to ask for support or lodge a complaint. It becomes messy when no one gets back to them about their request. With instant, automated responses being emailed directly to your customer, they are always kept in the loop with the progress on their request. |
Transfer Cases Within Teams
With the ability to transfer a case between departments your entire customer service team can work together to make sure the customer is receiving the right responses from the right people so that the matter can be resolved as quickly as possible. .
|
Automatic Support Emails
The worst thing about most customer services cases and why they escalate into problems larger than normal is the lack of communication between the customer service team and the customer. With Dimension CRM, at every point during the case management process, the customer is kept up to date with progress on the case. You can even send internal responses to speed things up so that the customer gets what they want as soon as its possible. |
Other Features
- Customize case response emails
- Automate Case Interaction Emails
- Emails to support@yourcompany.com automatically become a case
- Full Service API for integration with your website back-end.
|
|
